Match Up Service

A standard MATCH-UP includes:

• Cutting your new door(s) to size
• Mortising for hinges
• Drilling for standard locksets.
• Anything else must be scheduled and charged accordingly (mortise locks, mail slots, viewer preparation, pet doors, etc).

A MATCH-UP takes 1-3 hours; however, because other orders may be ahead of yours, we can only guarantee completion by 4:30 p.m. on Monday - Friday.

Follow these guidelines to help us offer you the best service possible:

• It is best if you can bring in your existing door(s) on the morning of your scheduled Matchup Service to match to your new door(s).
• In lieu of bringing in your existing door(s), you can print off a Match Up sheet to record your required dimensions.
• Download & print our  Match Up sheet here. 
• Measure the Height, Width, and Thickness of the existing door(s).
• Complete the Match Up sheet as best you can and bring the completed sheet into our store to schedule a Match Up Service.
• If you have multiple doors, label or number them before removing them.
• Inspect the fit of each door.
• Select new door(s) and make a deposit to schedule your MATCH-UP appointment.
• Remove all hardware except hinges from your old door(s) (locks, hooks, knockers). Locks will not be installed by us, (we do drill the correct holes). Leave the hinge pins in the jamb.
• Leave the old door(s) with us for the MATCH-UP. Be prepared to tell us if they are functioning properly (rubbing, sagging, large gaps, etc.). The MATCH-UP is most accurate if we have the old door(s) here, rather than using measurements on paper.
• If you intend to replace your locks, select them prior to your appt. day. If you have interlocking weatherstrip, you should discuss options for replacement with a salesperson beforehand.
• Once the match up is complete, take the new and old door(s) home so you can assure the fit of the new door and‚ pre-finish the new door while you have the old door hanging.
• MATCH-UPs may not be perfect the first time. Your new door may need to be brought back to Frank Lumber for adjustments – because the work is not being done at the site, test fitting is very important!
• MATCH-UPs are not guaranteed, but we will make adjustments in our shop, if needed.
• Frank Lumber does not install or replace interlocking weather stripping. We do not install hardware other than the hinges. The door(s) should be test fit & finished before the locks are installed.
• A MATCH-UP is an in-store service only. We do not do any on-site work, pick ups, or deliveries.